Refund policy
Returns & Exchanges
Since every outfit is custom-made from scratch according to your measurements and preferences, we do not accept returns or offer refunds once an order has been placed.
However, if you receive a product with:
● A manufacturing defect,
● An incorrect item, or
● An error from our end,
Please contact us within 48 hours of delivery with clear photos and your order details. After reviewing the issue, we will arrange an exchange or provide the appropriate resolution.
Please note:
● Exchange requests will only be accepted for issues caused by our team.
● Products must be unused, unwashed, and in their original condition with all tags intact.
● Variations in color may occur slightly due to different screen settings and photography lighting and will not be considered a defect.
Order Cancellation
As production begins soon after an order is confirmed, orders cannot be cancelled or modified once they have been placed. Please review your order details carefully before completing your purchase.
If you have any questions regarding shipping, sizing, or your order, feel free to contact us before placing your order. We’re always happy to help.